Very slow BluOS Controller - Mac desktop 10.14.1

Answered

Colin McEnearney

• February 11, 2020 02:35

New Node 2i

Mac OSX 10.14.1

macbook pro

Tidal

Problems:

- very slow searching of Tidal

- playback halts at times

- sometimes the app just hangs

I was using Sonos before and there is no question that this sounds better, but the usability might be a deal breaker.

Is there anything I might do to get the app performing better?

0

• Official comment

  

  Wesley P.

  • February 11, 2020 19:14

  Hello Colin,
  
  To have us investigate this issue further for you, please send us a diagnostic log from your player the next time these issues occur. 

  The log can be sent by selecting Help > Send Support Request through the BluOS app. Once we receive the log, a member of our support crew will gladly investigate this further and work with you to find a solution.

  Regards,
  Wesley P.
• 

  Colin McEnearney

  • February 12, 2020 01:47

  Thanks Wesley P.,

  I will do that.

  One thing that jumps out right away though now that I am looking around under Help, is in Help > Diagnostics the wifi signal strength is shown as "weak". However, when I put my laptop (MacBook Pro (Retina, 13-inch, Mid 2014) in the same place it shows full bars and operates normally. Does that sound right?  I wouldn't expect the Node's wifi card to be much different from a 5yo laptop...

  0
• 

  Thomas Mead

  • July 20, 2020 20:13

  Hello Colin,

  I was having the same issue with Tidal stalling when I typed a band "search".  I got the standard "please understand the app

  is always under development" answer which doesn't help at the time.  I eventually because of (Windows 10) other apps slowing down as well.  I did a full "refresh & reinstall" of Windows and now it works perfectly.  Maybe with your Apple products the same thing will help.

  0

Please sign in to leave a comment.