Vault 2 issue

Answered

Al Reuben

• February 10, 2020 13:59

Sometimes when I open Bluesound app, I find my Vault 2 is playing music from my library - this is after I have shut down listening the day before.

I have a vault 2, node 2 and pulse 2 connected to the system.

Is there a shut off procedure I am missing for it to start up automatically on its own??

0

• Official comment

  

  Wesley P.

  • February 10, 2020 21:13

  Hello Al,
  
  Bluesound players are designed to be always on, always ready devices. When playback has been paused for 15 minutes, the players will automatically go into a low power standby mode. 

  With that being said, if you are noticing your Vault 2 begin playing music randomly, send us a diagnostic log from your Vault by going to Help > Send Support Request and we can investigate to see what could be causing this playback to begin.

  Regards,
  Wesley P.

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