Music "lagging"

Answered

Peter Kurrild-Klitgaard

• January 27, 2020 17:43

We regularly have a problem.  Not always but often.  The music "lags"--short pauses of 1-2-3 seconds and then it resumes.  Usually every 10-30 seconds.  Quite frustrating.

Then the problem goes away--and comes back.  Etc., etc.

0

• Official comment

  

  Wesley P.

  • January 27, 2020 19:21

  Hello Peter,
  
  I'm sorry to hear you are experiencing audio dropouts on your player. What I would suggest is to send our support team a diagnostic log the next time these dropouts occur so they may investigate it further for you. The diagnostic log can be sent by going to Help > Send Support Request in the BluOS app. The diagnostic log will be automatically included with your request.

  Once we receive your log, a member of our support crew will review it and work with you to find a solution as soon as possible.

  Regards,
  Wesley P.

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