Issue with Highresaudio on BlueOS

Answered

Nenad Lutovac

• February 01, 2020 11:18

Hi,

Recently I have problem with Highresaudio downloading function. It is stucked on downloading one file that I downloaded few months ago. It appeared again like downloading and is stucked on 99% of one of songs.

Point is that it is doubling songs. Via PC I deleted that folder and in playlist of BlueOs it is now OK but it is still showing as downloading on Highresaudio. I am unable to directly download purchases from HRA to my NAD M50.2, I mast go via PC.

What to do?

Best regards,

 

Nnead

0

• Official comment

  

  Wesley P.

  • February 03, 2020 15:33

  Hello Nnead,

  I'm sorry to hear you are experiencing issues with your HIGHRESAUDIO download to your Vault. From what you have described, this sounds to be an issue with HIGHRESAUDIO's download servers reaching the Vault correctly. I will bring this to the attention of our Quality Assurance team to see if we can follow up with HIGHRESAUDIO and help to resolve this issue.

  In the meantime what I would suggest is to continue downloading your music to your PC and transferring it to your Vault to work around this issue.

  Regards,
  Wesley P.

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