LOST MY WHOLE LIBRARY!!!!

Ashish Patel

• January 29, 2020 21:36

Hello,

I just received my new Vault 2i and for the past 2 days I am ripping my old CD's on it. I have over 100 CDs already in the Library, While ripping one of the CD's it got stuck! SO I used the following method to eject it:

If a CD is stuck in your VAULT 2, please try booting the player in Upgrade Mode;

• Disconnect the player from electrical power.
• Wait 10 seconds
• Reconnect the power
• Once the LED turns Red, touch and hold the Play/Pause LED on the touch panel (It will immediately turn Green and then back to Red) - do not let go of the LED.
• Once the LED turns back to Red, release the button
• If the Player does not return to Blue within 5 minutes, please check your App and see if it is prompting to Upgrade
• You may safely ignore the Upgrade to return the Player to Blue Ready Mode.

Once the Cd was ejected I got the Blue LED but I was not able to see the player? Now ensure my ethernet cable is pluugged in and tried to connect to the player via iphone. However, I am not seeing my library? Not sure what happened? Did I loose all of it? I dont have a backup!!!

Please help! 

Thanks

Ashish

0

• Official comment

  

  Wesley P.

  • January 29, 2020 23:42

  Hello Ashish,
  
  As mentioned previously, I have escalated your issue to our support crew for further review. Please continue to work with them to find a solution to this issue you are experiencing.

  Regards,
  Wesley P.

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