System unreliable - trying Powerline adapters: app can't detect the devices

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3 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi Al

    your range extenders are blocking multicast mDNS traffic or not reporting it properly. I am escalating your issue to our Support Crew. They will be happy to help you troubleshoot.

     

  • Gunnar Nelson

    did BluSound ever find a solution for this?  I have a problem with the speakers playing out of sync so I am trying using the Netgear Powerline adapters to link the system together.

    This appears to be working as long as I use the laptop controller but the Apple phone app does not find the speakers.

     

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  • Tony W.
    Product Support Manager

    Hi Gunnar

    It is likely your Netgear Powerline Adapters have IGMP snooping as a setting that is blocking iOS App traffic. Please select Help, Send Support Request in the Windows App so our Support Crew can reach out and make a recommendation. Please include the model numbers of the Netgear Powerline Adapters and also that of your main router too. our Support Crew will reach out via e-mail to assist once you send that.

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