Opening Windows 10 desktop app.
Answered
I reinstalled the BluOs Windows desktop app yesterday, 22 January, and then re-connected my Vault and Node to the network; they both display blue lights. They are both wired connections to the network. I have also followed the instructions about various settings to have for BluOs in Windows 10. Yesterday, I was able to open the app and see the two players listed. Today, I try and open the app and it hangs on the screen that says '24-Bit Hi-Res Music. In every room. Wirelessly'.
Please tell me what I have to do to get BlueSound working correctly. Thanks.
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Official comment
Hi Boyd
Your laptop is not connected to the same network as your Players. Please ensure it is... if problems persist, please e-mail us at support@bluesound.com -
Sure wish they would have answered this question, because I have the same thing going on.
The screen just says "24-Bit Hi-Res Music" and won't go to anything else so I'm having to use my phone app.
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With regard to the problem of opening the Windows 10 desktop app, I resolved it by unplugging all the TP Link powerline adapters and starting from scratch linking them again to my network. When I go away, I no longer switch off the adapters. This approach has ensured the continued and uninterrupted connectivity of my three pieces of Bluesound equipment - a Vault, a Node and a Powernode - to my network. I use the desktop app on a desktop PC and not on a laptop, and I have a wired network. I hope this response is of some help.
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