Continous red light on Node2

Answered

Nick Waterman

• January 12, 2020 08:00

Since a week I have a continous red light on the Node 2. Disconnecting and connecting the power does not work. Could you please help me fix this problem? Thanks in advance

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  Tony W.

  Product Support Manager

  • November 08, 2021 13:22

  Glad to hear your Authorised Reseller helped out - if you contact us at support@bluesound.com, we will be happy to make recommendations for you on the PULSE MINI based on your region

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  Bugs BPond

  • March 22, 2022 14:15
  • Edited

  I have just witnessed my Node2 go red led and red play/pause button.  This was not after or during a firmware update or any other event, and cannot be fixed via USB firmware update as the device immediately goes red led and play/pause once power connected.  Bluesound, what options do I have??  This is an expensive device, I wouldn't expect such a failure.  NSW, Australia

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  Tony W.

  Product Support Manager

  • March 22, 2022 17:08

  Hi Bugs - I have escalated your issue. Our Support Crew will be in touch via e-mail.

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  DropBear

  • April 10, 2022 16:28
  • Edited

  I've got the exact same issue - the only option support has provided is buying a re-certified unit which will cost almost the same as a new one once shipping,etc. is factored in.

  Pretty disappointed with the customer service from BlueSound for what appears to be a known issue with their products.

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  Jeroen Kerkhoven

  • June 07, 2022 15:24

  See also post https://support1.bluesound.com/hc/en-us/requests/271521 it is descibing the same issues (and cause)

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