"WiFi not connected" when it is

Answered

Neil Cumpstey

• January 08, 2020 06:57

Recently I've been getting the "WiFi not connected" note in the player drawer, when though the device is connected to WiFi. If I either close and reopen the app or reconnect to the same WiFi network by restarting WiFi it'll start working again. Not sure whether this is specific to this device (Nokia 7.2) - it seems random so I don't know how to reproduce on another device.

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 08, 2020 16:09

  Hi Neil

  We have seen this if your phone has been 'asleep' and you pick it up and open/switch back to the App immediately while it is still waking up. It can take a few seconds for Android's OS to realise and report Wi-Fi is active (it was really bad on iOS 11 iPhone 7s...). 

  I suspect that is what is happening but if it is becoming more persistent or problematic, e-mail the Nokia model number and Android build version (both available on the setti9ngs page under about the phone) to support@bluesound.com so we may report it to QA for further testing...

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