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    Wesley P.

    Hello David,

    I'm sorry to hear you are having issues with your Powernode 2i. The first thing I would suggest is to ensure that your TV is set to output audio to the output you have your Powernode 2i connected to, such as Optical or HDMI. I would also suggest setting your TV's audio output format to PCM to see if this resolves the issue.

    If this issue persists, then please go to Help > Send Support Request in the BluOS app to send a request to our support crew to investigate this further for you. A diagnostic log from your player will be automatically included with this request so we can see if anything is causing the Powernode to have issues receiving your TV's output.

    Regards,
    Wesley P.

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