Hometheater-group not working

Flemming Andreassen

• December 29, 2019 16:55
• Edited

Hi Bluesound-support

I am having problems with my created home a theater group in my livingroom with the following components:

• 55" 4K OLED LG TV.
• Apple TV 4K model
•  Pulse Soundbar 2i
• 2 Pulse Flex 2i  speakers
• TV set up via ARC HDMI (HDMI ARC Compatible cables) and also tried setup with Optical cable
• 500/500 Mbit fibernetwork. Tried set up in both WiFi and via cabled ethernet

Created "Home Theater Fixed Group" with Soundbar and Flex-loudspeakers with no problems

I went through Home Theater Fixed Group setup successfully, and heard the white noise in back right Flex-speaker when setting up and selected that in the BluOs-app.

When playing "Lord of the rings" (bought in iTunes) on Apple TV only the soundbar played.

Installed "Surround Speaker Check" app on Apple TV where I could verify that the soundbar stereo worked (left, right center) but NOT the back-left and -right speakers (Flex) played.

Using either HDMI-Arc or Optical did not make any difference.

Tried recreating the "Home theater group" several times which made no difference either.

Also tried to select the hometheater group alone under Video and Sound in Apple TV which forced it to use Airplay for the sound and not HDMI. Still only soundbar played.

When creating a stereogroup with the Flex-speakers they played just nice, so they do actually work, it's only when using them in a hometheater group they are silent.

The strange thing is that the Flex-speakers played without any issues a week ago in my hometheater-group using HDMI-Arc, so I know it is possible to get it to work with surround sound.

I have my Flex-speakers on floor-stands and bring them into the livingroom whenever I need surround-sound for movies, so the hometheater-group is not active all the time.

Also tried to reboot the TV-system(Including all the mentioned components above) several time without that were making any difference.

 

Thanks in advance.

Kind regards

Flemming Andreassen

0

• Official comment

  

  Tony W.

  Product Support Manager

  • December 30, 2019 20:55

  Hi Flemming

  Check your audio output settings on your AppleTV. The indication that the AppleTV App did not work is a good indication the output on the AppleTV is not set to Dolby Digital. Also, check other sources connected to your TV and that your TV is passing PCM output.

  If problems persist, please select Help, Send Support Request in the App so we can get more details about your setup...
• 

  Flemming Andreassen

  • December 31, 2019 01:08

  Hi Tony

  Thanks for your help, everything works again :-)

  My LG TV were actually set to pass" PCM" output, (under HDMI-ARC) but it did not work until I set it to "Auto" instead of "PCM", weird...

  As far as I know I have never been into that submenu and changed anything before, but the important thing is that it works again :-)

  Kind regards

  Flemming Andreassen

  1

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