PULSE FLEX 2i CONNECTED BUT NOT APPEARING IN THE DRAWER

Answered

Greg Robertson

• December 28, 2019 01:12

I have had a series of Pulse Flex 2i speakers for 3 months now. One of them all of a sudden stopped connecting through WIFI. I have tried factory reset (multiple times) and I am not able to find the speaker available for reconnect. So I tried connecting the speaker with LAN directly to the the WIFI modem....this connection was successful; and I was able to find the speaker in the drawer. But once I disconnected the LAn connection, the speaker disappeared from the list.

So I have confirmed the speaker will work but it seems to have no ability to connect with WIFI.

Any insight on this item would be appreciated.

 

Thanks.

 

0

• Official comment

  

  Tony W.

  Product Support Manager

  • December 30, 2019 14:34

  Hi Greg

  • Please unplug all Players
  • Place your Phones or Tablets in Airplane mode
  • Turn off any other network devices
  • Unplug your router for 10 seconds
  • Wait 5 minutes
  • Start powering everything back up

  If problems persist or return, please select Help, Send Support Request in the App so we may take a closer look at the Player Logfiles...

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