Sound suddenly stops
Answered
I have the Powernode 2i connected to the tv via HDMI
I have the Powernode 2i connected to the internet via Wifi
I was listening to music all day and there were no problems.
I switched to the tv to watch a movie, 40 minutes into the movie we heard all kinds of scratchy noises and then the sound stopped. The blue light is still on. I opened the app and saw it didn't show any players anymore but 5 secs later they all appeared again. Still no sound from the tv though. I had to turn off the tv, switched the powernode between HDMI, Bluetooth and back to HDMI and then when i turned on the tv again the sound was back. But every few seconds you can hear some cracking noises softly.
Can someone please explain what the issue is here?
- We can still return it for an other one (it's a week old), so if it's factory issue i would really appreciate the honesty. (I've had my fair share of faulty receivers, not looking for this again)
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Official comment
Please select Help, Send Support Request so we may see what is going on. If there is a physical fault it is most likely the cable and not the TV or the Player. Chances are it is a software setting. Sending a support request will send us the log file to better find the root cause.
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