Player not finding files

Answered

Rob Smith

• December 15, 2019 11:11

My music library is stored on a PC..My pair of PulseFlex speakers play without problem. However my NAD C388 with BlueOS module will see and display album and track name BUT gives the error "Cannot access file: No such file or directory /var/mnt/…" The path appears to be correct. The player is updated to the latest version.

Can anyone suggest what the problem is and how to fix it? Help would be much appreciated.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • December 16, 2019 13:24

  Power off the C388 using the back panel for 5 seconds then power it back up. Wait 5-10 minutes then try. Your NAD C388 lost connection with your PC. If the problem persists consider making a DHCP reservation in your router so your PC will always obtain the same IP. We can help walk you through that by selecting Help, Send Support Request in the App to schedule an appointment.

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