Android Controller App - WiFi issues

Answered

Mark Valenti

• December 19, 2019 13:40

Hello -

I have a new Pulse Mini 2i.  Very nice!  However, I'm encountering issues with the Android BlueOS Controller app.  I'm using a Wi-Fi 5.0 connection. Every day it seems the BlueOS app  cannot find the player/device.  When this happens I either:

1 - Delete the app and reinstall and the problem is fixed, or

2 - Unplug the Pulse Mini 2i (even though the Blue light is on and solid) and plug in again - problem solved!

Now what seems strange to me is I have an ELAC Server which runs Roon Essentials. I have the Roon Essentials app for Android.   I can stream from the the Elac Server using the Roon Essentials app to the Pulse Mini 2i without issues - even when the BlueOS app can't find a device!

When I start to notice the BlueOS app does not find the device I can go to the Roon Essentials app and stream to the Pulse Mini.  So the Pulse Mini is connected to Wi-Fi.  The Blue light is on and I can stream via Wi-Fi from the Elac Server to the Pulse Mini.  Why then does the BlueOS app keep dropping the device?

Eager for a solution.  

Thanks

Mark  

 

0

• Official comment

  

  Tony W.

  Product Support Manager

  • December 19, 2019 13:45

  Hi Mark

  Please select Help, Send Support Request immediately after you have it running again so we can take a closer look. You should also consider restarting your router to clear the routing table in it and set up some DHCP reservations.
• 

  Mark Valenti

  • December 19, 2019 14:47

  Tony - I've reset the router and the BlueOS app found the device.  I've sent a ticket in.

  Mark

  1
• 

  Mark Valenti

  • December 19, 2019 21:11

  Tony - This is odd.  I got the Pulse Mini working and was playing Radio Paradise.  I'm using the BlueOS app on my Android phone.  The player is located 2 feet away from the router in my office at the moment.  I'm using my Windows 10 PC and  when I jump to a new web page the Pulse Mini stops playing!  I've repeated this a number of times.  Good thing is that I turned Statistics Collection on and hope it captured what is happening.

  Again, I'm using Wi-Fi - no ethernet connection for the Pulse Mini.

  Mark

   

   

   

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• 

  Tony W.

  Product Support Manager

  • December 19, 2019 21:15

  Please select Help, Send Support Request in the App so we can see the log file and take a closer look.

  0
• 

  Mark Valenti

  • December 20, 2019 11:57

  Tony - I've sent two support request in already via the BlueOS app.  Not sure I can do much more.

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  Tony W.

  Product Support Manager

  • December 20, 2019 13:51

  I see Sam has reached out to you. Keep working with Sam. You are in great hands with him... (if you are not seeing his messages, check your SPAM folder).

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  Mark Valenti

  • December 20, 2019 20:26

  Tony/Sam - Looks like the problem is solved.  Thanks

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