Unable to load Amazon Music playlists in Bluos

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  • Official comment
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    Wesley P.

    Hello Rick,

    I'm sorry to hear you are experiencing issues with your Amazon Music playlists. I have escalated this as a support request so we can look into this issue further for you.

    A member of our support crew will be reaching out to you shortly to gather some additional details and work to find a solution for you as soon as possible.

    Regards,
    Wesley P.

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    RICK JORSTAD

    Apparently this is an issue relating to the number of tracks in the playlist.  I discovered that playlists that have more 100 or so songs (not sure what the upper limit is) will not load.  Anyone else notice this?

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    Karan Malhotra

    Rick, this is exactly what it is. 100 is the magic number. Some lazy programmer probably left that in as a hardcode...

     

    Also cannot 'go to artist' or 'go to album' or 'add to playlist' while listening to anything on Amazon Music. Severely limits functionality and fun. Hope it's a near term fix else I'd have to switch out from Amazon to something like Qobuz or Tidal.

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    Tony W. - Product Support Manager

    Hi Karan/Rick

    Just an update. We have been able to replicate this on our BluOS App for Windows and macOS here in our QA Lab. It does not appear to occur in the BluOS App for iOS or Amazon (and Kindle). We do hope to resolve it in a near-future update. Thanks for bringing it to our attention.

     

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    Bob Krull

    I'm getting the same error when I try to load the "My Discovery Mix" playlist - 25 songs.  Android phone, NAD M10.

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    Karan Malhotra

    Thanks Tony - that would be great. Eagerly waiting for it.

     

    Would it also be possible to the issue of not being able to 'add to playlist' or 'go to artist' or 'go to album' buttons when using Amazon music. They just don't exist currently. Significantly limits the functionality.

     

    Thanks for the help

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    Neil Ingle

    Hello all, I've already posted on another thread about the poor user interface for Amazon (not entirely blaming Bluesound / BlueOS here, the Amazon API is likely to be an issue).

    The lack of an adequate discovery service is a deal-breaker.  For me, sound quality is top priority - and I'm happy with both Tidal and Amazon (the former is slightly more refined, the latter is slightly more direct).  So, beyond that, it's the ability to 'follow routes' through the music - go to artist/album/related etc.  None of that is possible with Amazon.

    With Tidal, you get a great interface, and a bio / review with hyperlinks to follow.  Great!  But it's £7 more expensive than Amazon HD with Prime.

    These aren't frivolous requests - yesterday my wife put on a song via Amazon, I saw it pop up on my App, liked it, and wanted to go to the artist - no chance.  A simple requirement unfulfilled.

    I don't believe that it's all Amazon API too - the interface is really clunky, and this has got to be with BlueOS.  I'm a GUI software developer, so I know a few things about how to get it right (and wrong).

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  • Thanks for the feedback Neil

    As mentioned, we are looking into it and are providing feedback to our Music Partners. Your feedback to them is more valuable though as a subscriber of their service...

    BTW, you are not alone; https://support1.bluesound.com/hc/en-us/community/posts/360038289193

     

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    Karan Malhotra

    Hi, any update to this? Haven't tried loading more than 100 songs in a playlist. Hope this is working now after 2 months almost.

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    Andrew Houghton

    Now after 4 months this still isn't working!  Unfortunately I only bought my Node 2 a few days ago and have just discovered this limit of 100 songs now.

    Can we have an update on whether this will be fixed or not, and a rough ETA when if it will be?.....although after 4 months I cant see it being fixed now and this has greatly diminished my enjoyment of this device to the point of rendering it a bit useless to me.  My old Squeezebox Touch never had this issue (although of course it wont play anything from Amazon so it's a mute comparison really!)

    But I love having 1 giant playlist with all my favourite songs on it, and I cannot do that on this device, so maybe this isnt the device for me.

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  • Hi Andrew...

    No need for multiple posts... but as mentioned in your other duplicate post;

    Thank you for your patience. It is something our Quality Assurance team is investigating and trying to pinpoint the root cause. At this time we are still trying to decipher if the problem is at our end or Amazon's API interfering. 

    It is also worth noting that since we have migrated to a "work from home" model a month ago as requested by the Social Distancing Guidelines to prevent the spread of COVID-19 set down for The Government of Canada and The Province of Ontario where our corporate head office is located, it has significantly impacted our time constraints and release dates as we no longer have access to our controlled test environment. This will add time to our alpha testing but will not stop it completely.

    Thanks for your patience and understanding during these interesting times. 

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  • Hi Roger

    Thanks for the feedback - the problem is in fact with the Amazon API - our engineering team continues to work with Amazon's API team to create updated calls that were not provided. 

    If your Amazon Playlists are not updating quickly enough, please select Music Services, Amazon and logout. After 2 minutes, please log back in.

    I would also voice your concerns to Amazon HD and Amazon Prime technical support as the root cause is their API not updating frequently enough. Thanks for your patience and understanding.

     

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