Wi-Fi trouble Pulse Flex 2i

Answered

Morten Erichsen

• December 12, 2019 18:16

Hello! I bought a Bluesound system a few weeks back including two pulse flex 2i speakers, a POWERNODE 2i and a soundbar 2i. The POWERNODE and Soundbar work perfectly whereas the two pulseflex2i have had serious problems with WiFi and pairing in stereo. The WiFi connection is between 70-100mbit/s at their location ( measured with iPhone and pc) but at diagnostics they both report poor/weak WiFi. I am hoping you have a solution for this in an update. I have already tried restart several times, reset both speakers, turned off the routers according to your instructions. They seem to work for a while but then fall out again. The WiFi reception has been continuously bad. Please help.

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• Official comment

  

  Wesley P.

  • December 12, 2019 19:09

  Hello Morten,
  
  I'm sorry to hear you are experiencing issues with your Pulse Flexes. To help us look into this further for you, could you please send us a diagnostic log from one of your Pulse Flexes by going to Help > Send Support Request in the BluOS app.

  Once the log has been sent, a member of our support crew will investigate this further for you and work towards a solution as soon as possible.

  Regards,
  Wesley P.

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