Bluesound node 2 no WiFi or BT connection possible- factory reset doesn't help

Answered

Alexander Dijk

• December 08, 2019 12:16

All of a sudden, I'm not able to make any connection with Bluesound Node2. I can enter the password for WiFi, but I don't get a connection. It's also impossible to make a connection with bluetooth. I did a factory reset, but that didn't solve the problem. After the reset, I had to rename the player. So I assume the factory reset was done well.

 

The screenshot in Dutch says:

Incomplete,

Something went wrong while setting up the player. Try again.

The buttons says:'restart installation'. This screen appears every time when restarting installation.

Please, we have a music party this saturday (dec 14th). We need to have it working by then.

Kind regards,

Alex

0

• Official comment

  

  Wesley P.

  • December 09, 2019 14:19

  Hello Alex,
  
  I'm sorry to hear you have been experiencing issues with your Node 2. The issue you have described is not one which I have seen before and I have escalated this to our support crew to investigate further.

  A member of our support crew will be reaching out to you shortly and work to provide a solution for you as soon as possible.

  Regards,
  Wesley P.

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