Can't find device in app




  • Official comment
    Wesley P.

    Hello Janne,

    I'm sorry to hear you are experiencing issues with your Node. From what you have described this issue may be due to band steering on your router. Since generation 1 Bluesound players are only compatible with the 2.4GHz wireless band, if your router is attempting to push this player to the 5GHz band, you would experience issues similar to the one you described.

    Please ensure that the Node is connected to the 2.4GHz network and if the issue persists, send our support crew a diagnostic log from this Node by going to Help > Send Support Request and we will investigate this further for you.

    Wesley P.

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    Janne Viberg

    should have said "the blue light is shining..."


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