No connection to WiFi, TV or Spotify

Answered

Regin Jensen

• December 11, 2019 19:49

Just bought a powernode 2i and a Pulse 2. I connected all devices and for two days it worked. After that, nothing has worked. I tried everything. Uninstalling every app. Cutting power from devices. Reconnecting to the WiFi, and so on... The only thing I haven't tried, is changing back to Sonos, although I'm closing in on that solution rapidly. However - what can I possibly do in order to make bluesound play and work as it should? And please, some assistance soon, of possible..

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• Official comment

  

  Wesley P.

  • December 11, 2019 20:16

  Hello Regin,
  
  I'm sorry to hear you are experiencing issues with your new Bluesound players. I have escalated this to our support crew to investigate further for you.

  A member of our support crew will be reaching out to you shortly to gather some additional information and work to resolve this for you as soon as possible.

  Regards,
  Wesley P.
• 

  Regin Jensen

  • December 12, 2019 10:50

  Thanks.

  Yesterday I managed to get the HDMI Arc to work. But only through the Powernode. The Pulse2 kept getting on the network and off. on and off. So I had sound from the speaker like.. 3 seconds, 2 seconds pause..then 2 seconds with sound.. then 3 seconds no spund..etc - eventuallly I pulled the powerplug.

  But still cannot get Spotify to work at all. Not connection. It shows the grouped speakers and if I ungroup, it shows the node and the pulse . but when trying to connect to either, it tries to connect for like 10-15 seconds - then stops.Back with no sound.

   

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