Node 2i standby

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49 comments

  • Judy Palmer

    Perhaps this explains why our Chord Mojo ran out of power overnight. It was connected to the Node2i via the digital (Toslink) connection. This came as a surprise to us because Mojo lasted for days when we had it connected using the same cable directly to the TV.

    I sincerely hope that this issue is fixed. I am desperate not to give up on the Node2i but so far my bank holiday weekend has been somewhat spoiled by issues with it :-(

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  • Tony W.
    Product Support Manager

    Hi Judy

    Please see my above comments... there is no issue to fix here other than troubleshooting your connections.

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  • Alexander Clementz

    I did an update of the Transmitter 1 and no change. After investigating further I also was able to confirm that the configuration of the Transmitter 1 was set up correctly (to go into a resting state - not always on).

    As described above and also from what I can confirm from my own experience is that when Bluesound Node 2i is manually set into a deep resting state via the physical pushing of a button (holding down the play/pause for some time) everything turns off and goes into a resting mode, however, this demands a user to do the same again when he/she want to listen to an audio source again.

    Basically - my conclusion is that everything works as designed, but for users it would be desirable to have the device go into resting mode (or at least be able to set the toslink output to do so) after there has been no signal for some time. My suggestion would be to investigate if this could be done via software update.

    I don't really mind the autodetect input for toslink does not work as expected.

    PS. Thanks for responding Tony :)

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  • Alexander Clementz

    Judy Palmer try to use the hardware button so the node 2i goes into deep resting state. You have to manually hold it down again to switch it on, but at least I bet you will have power left ;)

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  • Judy Palmer

    Hi Tony

    I have read everything in this thread already. As I say it is consuming my bank holiday weekend :-( I don't think there is any trouble to shoot with our connections. I Will probably be returning the Node2i before long. Troubleshooting is what I do for a living not for fun.

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  • Judy Palmer

    Also thanks Alexander I know how to switch the Mojo off. I know how to switch all our audiovisual equipment off. I'm just saying I shouldn't have to, especially for battery-operated devices. And I am also saying that I didn't have to before connecting it to the Node.

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  • Richard Gray

    The BluOS RC1 remote has a power button on it, does this perform the same level of shutdown/standby as holding the play/pause button? I.e turn off the digital outputs fully.

    If so, can the Bluesound dev's not just simply add this to the list of IR learning functions available? Currently there is an IR function for everything the RC1 does, except the power button - and £50 for a remote to shut it down properly is a bit of a cheek.

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  • Matthew

    Hi everyone. I second what Richard Gray says above.

    "The issue for those with external DACs though is this 15min standby is not actually shutting off the optical out and therefore leaving external DACs powered on."

    I have my Node 2i connected via Toslink to my active Bang and Olufsen BeoLab 17 speakers. When the music stream stops, and after 15 minutes when the Node 2i goes into sleep mode, it appears to not put the Toslink output to sleep. My speakers do not recognize that the player has gone to sleep and stay on, awaiting a music stream.

    Tony W., I appreciate your help here but this is not an issue with the Bang and Olufsen speakers. When using the Bang and Olufsen BeoSound Core streaming device, putting the streamer on "Standby" lets the speakers power down.

    The Node 2i apparently continues to send a data stream out via Toslink while asleep, even if this data stream is "00000" and this prevents our active speakers from powering down.

     

    Can a firmware update be issued to ensure the digital outputs stop outputting when the Node 2i goes to sleep?

     

    (I have a feeling swapping my Toslink cables for RCA cables and using the RCA outputs will circumvent this issue but I do not want to purchase different cables.)

    Thanks!

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  • Matthew

    Hi again Tony. Thanks for your response.

    To clarify, I'm not using an external DAC, per se; I am not using a Genelec device. My Node 2i feeds a pair of active Bang & Olufsen BeoLab 17 speakers connected via Toslink.

    https://www.bang-olufsen.com/en/speakers/beolab-17

    The issue is either:

    (1) The Bang and Olufsen active speakers do not read the sleep/standby signal sent over Toslink by the Node 2i;

    or

    (2) The Node 2i does not send a sleep/standby signal over Toslink.

    I can't tell which of (1) or (2) above is occurring, unfortunately, but other forum posts have indicated the same problem with Bang and Olufsen active loudspeakers so I wanted to ask that eyes get on the issue again. That's all.

     

    Thank you!

    P.S. I removed the Toslink connection and replaced with RCA cables. This solves the problem but for various reasons, using Toslink connections is preferable to me and if the function should work access all outputs, then the issue remains unresolved.

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  • Todd

    After enough people stating how when they unplug the audio connection the other device  does indeed turn off .Yet Bluesound continues to tell us  "Its not me...its you"    

    It's obvious to me that Bluesound knows that they are the problem and either they do not know how to fix this or do not want to.

    Todd

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  • Matthew

    I echo Diethard's comments. My active speakers power down appropriately if I use the RCA connections. Unfortunately, they should also work when using the Toslink connections  but they do not. Bluesound indicates I must speak with Bang & Olufsen and just this morning, B&O support indicated the problem is with Bluesound.

    Unfortunately, this does not appear it will be resolved anytime soon so if I am going to forgo returning my Node 2i, then I must use RCA connections.

    I am grateful to the Bluesound staff for their quick responses and contributions here. I hope the engineering folks figure this out eventually but appreciate everyone's efforts.

    The BluOS software is very easy to use and if I had a more traditional passive speaker setup, I would be quick to use the Node2i. Overall, it seems like a great product.

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  • Kenneth Andersen

    I have a setup with Beolab 17 and Node 2 using Toslink and it works perfectly.
    I guess this is an issue with the Node 2i.

     

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  • Thomas Ntafoulis

    Same issue with Topping dacs. Had E30 and E50 and both are not going to standby. Looks like it is on Node 2i side and not vice versa

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  • Barry Haysom

    My Node 2i works fine in Standby only when I remove my USB drive from the unit.  Sorry if this has already been solved.

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  • Tony W.
    Product Support Manager

    Hi Barry

    Please select Help, Send Support Request so our Support Crew may take a closer look after reviewing the event log.

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  • Tony W.
    Product Support Manager

    It seems from your reply though that the RC1's power button is not the same as holding the play/pause button for 5 seconds anyway?

    That is correct - and as mentioned, we do not recommend you do this regularly - it is why it is labelled as Vacation Mode. Thanks for understanding.

    If your DAC is not powering down in stand by mode, please contact your DAC manufacturer for a solution.

    -1
  • Tony W.
    Product Support Manager

    Hi Matthew

    Our engineering team actually reviewed your case and confirmed that the issue is in fact your DAC - we are properly meeting industry standards here to indicate downstream DACs are receiving the proper signal.

    Please contact B&O - or RCA connectors. And if your run is less than 2m - any RCA connectors will do.

    -1
  • Tony W.
    Product Support Manager

    Hi Richard

    The top power button is a network stand by button. It will put your product in Network Standby consuming less than 3W as required by EU Law for a network-ready product, the most stringent worldwide. Bluesound Players will all enter this state automatically after 15 minutes of idle. We do not recommend placing your player consistently in Vacation Mode or powering it down as this puts undue strain and will artificially age your POWERNODE's PSU. Also, note Bluesound Players are network devices and can take up to 2-3 minutes to fully boot when powered up from a cold start. For the best experience, powering them down is not recommended.

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  • Tony W.
    Product Support Manager

    Actually - if the problem is your external DAC from our device is not going to sleep, you should speak to your DAC manufacturer about this issue as we are having a hard time replicating in our lab here given our test DACs.

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