Some Tidal favorites showing in Tidals app but not in bluos app.

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4 comments

  • Official comment
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    Wesley P.

    Hello Tom,

    If signing out and back into your Tidal account did not help to resolve this issue then this is something we will need to investigate further for you. I have escalated this as a support request to our support crew.

    A member of our support crew will be reaching out to you shortly to gather some additional details and work towards a solution for you as soon as possible.

    Regards,
    Wesley P.

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    Tom-H

    Thx I hope to hear from them, I tested yesterday and when I removed one from Tidals own app that was missing in the bluos app and tried to add it back again with Tidals own app it just added another one that was already on the list instead of adding the one I wanted to add. In Tidals own app it all looks correct but not in the bluos app. So I went and deleted both albums from Tidals own app and then re-added them, and then all looked fine. But there might be a lot more that are double, I havent gone through the whole list to check.

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    Tom-H

    A little update, I usually stream through bluos with my ipad but I also have bluos on my iphone, so I just checked and opened bluos on my iphone and here it looks normal. I noticed one that was listed double on the ipad so I wanted to check that one in bluos on the phone and here it was only listed one time.

    Very strange this, I think I will try and delete the bluos on my ipad and do a reinstall, see if it's any better after.

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    Tom-H

    Okay I tried restarting the app instead and now all is fine on the ipad, guess I should have tried that before making this post. At least now I know what to do next time, hopefully it helps. Will let you know if the problem returns.

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