Some Tidal favorites showing in Tidals app but not in bluos app.

Tom H

• December 09, 2019 00:28
• Edited

As the title says some of the albums I have added suddenly no longer shows up on my favorites list in the bluos app, but when I look in Tidals own app I see them on my favorites list. One of the albums I even played just the other day but now in bluos it is gone. If I search for the albums within the bluos app I can find them and add them to favorites again, but that is a bit annoying cause I don't remember all that I have added and don't know how many is missing, just that they all show up as they should when I look in Tidals own app. Also it has started to list some of my albums twice on the list, but in Tidals own app they are only listed one time as they should.

I tried these steps but it didnt help.

In the Music Services meu, please select the services and logout. Select Help, Diagnostics, Reboot. Once the player is in Ready mode again with a blue LED, reselect Music Services and log back in

Any ideas what could be causing this?

One last thing every time I scroll down on the list of favorites, then when I click on an album and then after click the back button, it jumps up to the start of the list instead of going back to where I had scrolled down to. Why is that? It takes a lot of scrolling when you have a long list and want to find a certain album/song on your list, when it keeps jumping up to the top as I click the back button.

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• Official comment

  

  Wesley P.

  • December 09, 2019 14:47

  Hello Tom,
  
  If signing out and back into your Tidal account did not help to resolve this issue then this is something we will need to investigate further for you. I have escalated this as a support request to our support crew.

  A member of our support crew will be reaching out to you shortly to gather some additional details and work towards a solution for you as soon as possible.

  Regards,
  Wesley P.
• 

  Tom H

  • December 16, 2019 20:01
  • Edited

  Thx I hope to hear from them, I tested yesterday and when I removed one from Tidals own app that was missing in the bluos app and tried to add it back again with Tidals own app it just added another one that was already on the list instead of adding the one I wanted to add. In Tidals own app it all looks correct but not in the bluos app. So I went and deleted both albums from Tidals own app and then re-added them, and then all looked fine. But there might be a lot more that are double, I havent gone through the whole list to check.

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  Tom H

  • December 16, 2019 22:38

  A little update, I usually stream through bluos with my ipad but I also have bluos on my iphone, so I just checked and opened bluos on my iphone and here it looks normal. I noticed one that was listed double on the ipad so I wanted to check that one in bluos on the phone and here it was only listed one time.

  Very strange this, I think I will try and delete the bluos on my ipad and do a reinstall, see if it's any better after.

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  Tom H

  • December 16, 2019 22:43

  Okay I tried restarting the app instead and now all is fine on the ipad, guess I should have tried that before making this post. At least now I know what to do next time, hopefully it helps. Will let you know if the problem returns.

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