BluOS Cover Art Bug

Comments

7 comments

  • Official comment
    Wesley P.

    Hello David,

    Thank you for taking the time to provide this information. I will be passing this along to our Quality Assurance team to investigate further and resolve in a future firmware update.

    What I would suggest is to go to Help > Diagnostics > Rebuild Index in the BluOS app to see if this corrects the issue. A rebuild index will delete your index and rebuild it from scratch where a reindex will scan for newly added, removed or modified files in your library.

    Give this a try and if you are still experiencing issues, please let me know which devices you were noticing this issue with and we will gladly investigate this further.

    Regards,
    Wesley P.

  • David Winston

    Hello Wesley,

     

    Thank you for your response.  If you read my report carefully, you will see that I already did all the things you suggest in your response, including HELP>DIAGNOSTICS>REBUILD INDEX and RELOAD ART.  These things did not work, which is why I went on the journey I described.  The solution I found is posted above.  So please do go ahead and refer this to your engineers so others will not get tripped up on this.

    My device is a brand new BLUESOUND NODE 2i, with the latest firmware installed.

    Thank you.

    -1
  • Gorm

    I experience the same:

    Alone adding a Cover.jpg or Cover.png in an album folder will not make it appear in the BluOS Controller. My fix is to rename the album folder - add a letter. Then re-index and reload.

    NAD C 388 with MDC and POWERNODE 2

    Windows App 3.8.1. BluOS 3.8.8.

    Best regards

    0
  • Arve Sundstrøm

    Is this issue fixed?

    0
  • Tony W.
    Product Support Manager

    Hi Arve

    This is not a bug or an issue - any changes to album artwork will require a purge and rebuild of the Index.

    • Select Help, Diagnostics, Rebuild Index
    • Once the Index is complete and the Blueosund Player LED returns to Blue, select Settings, Reload Album Artwork

    If problems persist after that, Help, Send Support Request for the Support Crew to take a closer look.

    0
  • Tony

    This is nuts. Roon can do it……

    0
  • Tony

    I can control the dimmer on my Node, however.

    0

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