Weird problems

James Macdonald

• November 28, 2019 19:00

I updated my node 2 fw yesterday  3.6.12 and I'm having all sort of problems,streaming from tidal is absolutely fine but when I use quboz or amazon hd every track wont play from the beginning, every track starts about 10 seconds into the songs,even if I hit the rewind icon to play from the beginning it will still wont play from the beginning, I've got the node connected via ethernet cable ,I've reset the node twice but still got the same problem

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 28, 2019 20:01

  Hi James

  Log out of Amazon and Qobuz in the Music Services Menu, restart the Player and log back in. If that doesn't clear it, its likely something in your router's DNS Cache. Power down the Blueosund Player, reboot the router, wait 5 minutes then restart the player.

  If THAT doesn't do it, Help, Send Support request so we may see the log file.
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  James Macdonald

  • November 28, 2019 20:29

  I thought it might be something like that but I have 2 routers,my asus router and the original bt router,just to rule out it might be a problem with the asus router I unplugged it and brought the bt router but the problem is still happening, and I've done 2 full restores of the node 2,it wasnt doing this before I updated,and like I  said tidal streams fine,but quboz and amazon act weird,seems like a software issue

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