My Bluesound box and my app don’t connect

Answered

Tine Jørgensen

• November 29, 2019 01:43

After an issue with my internet that is now solved, I cannot connect my app with my Bluesound box. The app keeps telling me to choose my wifi in my iphone general settings, which I have tried multiple times. I have ditched the app and downloaded it anew several times as well. Still, I am stuck here. I cannot choose the box in the app. So they are not communicating, and I get no music. It is very frustrating. Any advice?

0

• Official comment

  

  Tony W.

  Product Support Manager

  • November 29, 2019 13:40

  Whatever you did to solve your Internet problem has sent your phone off the network. I would suggest to check and see if your phone actually is on the network because the message you are getting suggests it is connected via Cellular only.

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