Node 2i and Roon Playback Truncation Problem

Answered

Ken Krutsch

• November 25, 2019 18:44

When using my Node 2i with Roon, there is a very brief truncation at the start of playback. This occurs with the start of album playback (first track) or if you skip around to other tracks.

The Node 2i "misses" the first 1/4 - 1/2 second of the song.

You can really hear it with Tool’s new album, using the title track at the start. The bell/cymbal strike at the start of the track is truncated at the start - very noticeable.

To verify this is a Node 2i problem, I switched to my Bryston BDP-1 in Roon mode. No truncation with the BDP-1, so it’s not a file corruption problem nor is it a Wi-Fi problem - I also setup the Node 2i through the same wireless bridge with no change.

Finally, I dug out some RCA interconnects and tried the analog output from the Node 2i - same truncation as with the coax digital output.

So, it’s clearly a software problem on the Node 2i and it seems to be ONLY with Roon. I can add the same tracks to a NAS library, play back the same songs and there is NO truncation at the start.

For what it's worth, there are a number of people encountering the same issue and reporting this on the Roon Community forum with Bluesound 2i devices - both via Ethernet and Wi-Fi.

Again, to reproduce, listen to "Fear Inoculum" by Tool and play the first track (same name) both via Roon and then as part of a Bluesound library. You will hear it plainly at the start of playback.

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 25, 2019 18:50

  Hi Ken

  If the issue only happens with ROON but does not happen when selecting the song from your NAS with a Local Library in the BluOS App, then this issue is with ROON. Please contact ROONLabs.
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  Ken Krutsch

  • November 26, 2019 20:14

  Thanks, Tony. I have contacted Roon Labs and their support team is going to attempt to reproduce the issue.

  If they are able, then Roon will be contacting Bluesound, in response.

  Thanks.

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  Jeffrey Schmidt

  • January 16, 2020 18:00

  Hello Tony,

  I'm having a similar issue with a Node 2.

  Here is the response from Roon:

  Bluesound has been made aware of the issue. Any fix will have to be from their end of things, so I recommend you reach out to them for updates as we do not have visibility into their development schedule.

  -John

  Here is a link to the thread:

  https://community.roonlabs.com/t/bluesound-playback-truncation-problem/

  Can you give an update on the situation?

  Thank you.

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• 

  Tony W.

  Product Support Manager

  • January 16, 2020 19:05

  Hi Jeffrey

  in speaking with our product development team, they are aware of the issue but unfortunately, we don't have any timelines we can share. Follow us on Twitter @BluesoundHiFi for news on releases and updates.

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  Ken Krutsch

  • January 16, 2020 19:11

  Hi Tony,

  I understand the timelines issue, but can you share if this is something Bluesound will commit to fixing?

  Thanks.

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  Jeffrey Schmidt

  • January 16, 2020 22:22

  Hello Tony,

  A little more than "we are aware the issue" would be helpful. 

  The Node 2 is supposed to be Roon Ready.

  Thank you.

   

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• 

  Rolf S.

  • March 11, 2020 09:58

  This seems to be resolved (or at least substantially improved) in 3.8.3.

   

  Regards,

  Rolf

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  Ken Krutsch

  • March 11, 2020 15:07

  In my testing with Roon and 3.8.3, this is resolved.

  Nice work, Bluesound crew!

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