Cannot move or delete files on server

Answered

Justin S

• November 16, 2019 10:58

The files on my Vault 2 no longer have read/write permissions, so can't be edited or deleted. An attempted deletion results in "The operation can’t be completed because you don’t have permission to access some of the items." My login and "Everyone" have Read & Write permissions on all the folders, but the files will not be edited, renamed or deleted. I note that the prescribed Bluesound login to the Vault is for "Guest". This is a recent phenomenon, in the last few weeks. All Bluesound controllers and apps are up to date. I am on MacOS 10.15.1. 

0

• Official comment

  

  Tony W.

  Product Support Manager

  • November 16, 2019 15:45

  Hi Justin

  I have escalated your issue as we will have to reach out directly to you to resolve this issue. Please keep an eye on your e-mail box for next steps.
• 

  Marcello Vincenti

  • November 30, 2019 14:20

  Hi at Bluesound

  I have the same issue. Is there a solution?

  Thanks and regards

  Marcello

  0
• 

  Tony W.

  Product Support Manager

  • December 02, 2019 14:49

  Hi Marcello

  You need our help to assist - I am escalating your issue.

  0
• 

  Supachai Chanathipat

  • May 12, 2020 06:22

  I have the same issue. Is there a solution?

   After Ripped cd. Storage (music and mp3) appears 2-3 folder with the same name, and in the folder don't have album and song, But if look in the BluOS app there are still folders album and songs.
  
  I try edited or deleted, but can't...
  
  Thanks and regards

  0
• 

  Tony W.

  Product Support Manager

  • May 12, 2020 20:33

  Hi Supachai

  We have to assist you remotely here - I am escalating your issue and we will be in touch...

  0
• 

  Éric Duchene

  • March 06, 2021 17:41

  Hello,

  i have the same trouble: 2/3 folders can't be opened, changed, deleted and so on.. The same answer "The operation can’t be completed because you don’t have permission to access some of the items". And when I ask "informations" about the folder, there is 0 byte.. but I can listen the music with the BOS Controller..

  I have a MacBook Air and I'm with BigSur IOS.

  Thanks a lot.

  Eric

  0

Please sign in to leave a comment.