Brick bluesound players

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    Tony W. - Product Support Manager

    Hi Brian

    Since the recent release of BluOS firmware 3.6.6, we have received multiple reports from users experiencing issues with restoring their players from VACATION MODE standby. We have tested this here in our labs and have been able to replicate the issue. Our Quality Assurance team is currently investigating this further and working to provide a fix in a future firmware update.

    Just a reminder that Bluesound Players do not have an ON/OFF switch and are designed to be always on and always ready and meet EU standards as an IoT network appliance of less than 3W when idle after 15 minutes. Constantly placing a Player in Vacation Mode can artificially age your power supply as it is designed to be 'always on'.

    For the time being, what I can suggest as a temporary workaround while we continue to work to resolve this is to disconnect the power from your player, wait 5 minutes and then reconnect it to bring your player out of Vacation Mode. It may take a few minutes to power up after that. When you have completed listening, simply leave the Player as is.

    Look for a firmware update early next week to resolve this issue. If however, the problem persists, please directly e-mail us at support@bluesound.com

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    Brian

    Thanks for the quick reply, but it solved nothing. 

    Both players was out of power for 10+ minutes. Been reconnected for 5 minutes and are still completely dark in all the possible lights.

    I will send you an email. 

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