C658 sudden no sound from Line 1

Answered

Eli Barbie

• November 14, 2019 23:01

Hi

Today for the first time I noticed that while the bluos music services worked fine, there was no longer sound coming from Line 1 (no sound to XLR outs, RCA outs, subwoofer out, nor headphones out. Line 1 becomes muted). I've tried the power cycle and changing inputs back and forth, but nothing helped until I did an MCU reset. Then I had to set up everything again and the sound from Line 1 was restored. But 6 hours later, it happened again and once again, only MCU reset fixed it.

The only thing I did change today was connected the 12V trigger from my Denon to the C658, which works fine. I don't think it's causing this problem.

I sent an email to NAD support. Did anyone else had this problem? Is this another FW bug or is my unit faulty?

 

Thanks

0

• Official comment

  

  Tony W.

  Product Support Manager

  • November 15, 2019 13:22

  Please continue to work with NAD Electronics Support on this matter.

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