Idagio free account

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3 comments

  • Official comment
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    Tony W. - Product Support Manager

    Hi Gert

    Idagio tells us you require a premium account (which can be cancelled at any time). Some services allow their trial accounts to work while others may not. Check with Idagio.com to be sure...

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    Frank Strijkplank

    Hello,

    New Node 2i owner here. My free Idagio account worked fine until yesterday evening. Then the BluOS app told me there was a new version available for my device, and after updating Idagio only presented an error message about no valid formats being available. A quick bit of tinkering didn't solve the issue, and I have no clue what's going on...

    Regards,
    Frank

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    Wesley P.

    Hello Frank,

    What I would suggest is to log out and back into your Idagio account through the BluOS app by going to Music Service > IDAGIO to see if this helps to resolve the issue.

    If you are still receiving errors from Idagio after logging out and back into your account, please send us a diagnostic log from your player by going to Help > Send Support Request in the BluOS app to allow us to investigate this further for you.

    Regards,
    Wesley P.

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