Vault 2 file edit/move/delete not working

Answered
Peter Swanson
  • Edited

The files on my Vault 2 no longer have read/write permissions, so can't be edited or deleted. An attempted deletion results in "The operation can’t be completed because you don’t have permission to access some of the items." My login and "Everyone" have Read & Write permissions on all the folders, but the files will not be edited, renamed or deleted. I note that the prescribed Bluesound login to the Vault is for "Guest". This is a recent phenomenon, in the last few weeks. All Bluesound controllers and apps are up to date. I am on MacOS 10.15.1. 

I sent a support request last Sunday with no response to date. I think I see similar problems from other users. HELP!

0

Comments

22 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager
    • Edited

    Hi Peter

    We will be in touch via your Support Request you submitted. We do apologise for the undue delay but thanks for your patience.

  • Justin S

    I have the same problem and have tried numerous options including upgrading to latest version 

    Can you please assist

     

    Justin

     

    0
  • Tony W.
    Product Support Manager

    Hi Justin

    We will be in touch as you will need direct assistance to resolve.

    0
  • Peter Swanson

    Justin, my artwork problem was resolved by a Factory Reset followed by a Rebuild Index on the Help->Diagnostics menu. Permissions issue remains unresolved - for example, I can't add new files to a previously existing folder. 

    0
  • Tony W.
    Product Support Manager

    Hi Peter

    I do apologise - when I escalated your request - it didn't go through at my end. I have corrected this - check your e-mail inbox for more details.

    0
  • Joseph Strain
    • Edited

    Happy Thanksgiving, folks.  This is for when y'all get back ;)

     

    Same issue here.  Windows 10 PC, latest updates to BluOS.  Can no longer delete/edit on my Vault 2.  Was comparing/moving/deleting between two folders yesterday; literally has happened overnight.  Also can't change owner of my shared Vault 2 folder, nor any permissions for any objects or groups.

    Support ticket sent.  Please help!  Thanks

    1
  • Frédéric Courivaud

    Hi, I have the same problem using MAC OSX 10.13.6. It was never an issue before and since a few months, I cannot delete files, or retag these. Please help. Thank you in advance. 

    0
  • Tony W.
    Product Support Manager

    Hi Frederic

    I have to escalate your issue as this will require a Support Crew Member's assistance... they will be in touch via e-mail

    0
  • Frédéric Courivaud

    Thank you.

     

    1
  • Joseph Strain

    Frederic, you are in great hands.  Sam from the Bluesound support crew did a fantastic job of handling this issue for me a few weeks back after a quick phone conversation.  Good luck!

    0
  • Nigel Dawson

    Same issue here. Windows 10 PC, latest updates to BluOS. Can no longer delete/edit on my Vault 2. Also can't change owner of my shared Vault 2 folder, nor any permissions for any objects or groups.

    0
  • Tony W.
    Product Support Manager

    Hi Nigel - Our Support Crew will be in touch via e-mail.

    0
  • Supachai Chanathipat

    I have the same issue. Is there a solution?

     After Ripped cd. Storage (music and mp3) appears 2-3 folder with the same name, and in the folder don't have album and song, But if look in the BluOS app there are still folders album and songs.

    I try edited or deleted, but can't...

    Thanks and regards

    0
  • Tony W.
    Product Support Manager

    Hi Supachai

    I have escalated your issue - we will be in touch

    0
  • Mark hayden

    Hi Bluesound folks!

     

    I have the problem described by Peter Swanson at the top of this thread as well - there are files on my Vault 2 that I want to edit or delete, but when I try I get a message that I can't because I don't have the permissions.

    Then when I check the permissions it appears I have read and write access, but I can't change anything!

     

    Please help!

     

    Thank you

     

    Mark Hayden

    0
  • Sam R.

    Hello Mark, 

    Your case has been escalated; the support crew will be in touch. 

    Regards,
    Sam R.

    0
  • Marco Bertolini

    Good afternoon,

    I have the same problems as the earlier comments. The only folders I am able to edit are those created by Bluesound - Music, MP3, rips.

    Regards,

    Marco B.

     

     

    0
  • Tony W.
    Product Support Manager

    Hi Marco

    We will need to remote in and resolve this for you - our Support Crew will be in touch offline.

    0
  • Chris Smith

    Hello,

    I have the same issue, can someone contact me?

    thank you,

    Chris Smith

    0
  • Chris Smith

    Hello,

    I tried to update my ticket, but the submit button is greyed out and will not allow me to.

    Here is the status as of yesterday:

    Hi Sam,

    I tried to delete the file after you initiated the Reindex and it was complete.

    I could Not delete it or move it off the drive.

    Please help,

    Chris

    0
  • Sam R.

    Hello Chris, 

    No worries, it looks like your reply went through. Sam T. should be able to see it and get back to you therein. 

    Regards,
    Sam R.

    0
  • Thomas Landgraf

    Hello,

    i am using MacOS 12.1 and I can't delete the apple aac (m4a) files and mp3 files.

    I have had no problems to delete Flac files.

    Please can you help me?

    Thank you

    Thomas Landgraf

     

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post