Vault 2 file edit/move/delete not working

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6 comments

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    Tony W. - Product Support Manager

    Hi Peter

    We will be in touch via your Support Request you submitted. We do apologise for the undue delay but thanks for your patience.

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    Justin Sadler-Smith

    I have the same problem and have tried numerous options including upgrading to latest version 

    Can you please assist

     

    Justin

     

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    Tony W. - Product Support Manager

    Hi Justin

    We will be in touch as you will need direct assistance to resolve.

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    Peter Swanson

    Justin, my artwork problem was resolved by a Factory Reset followed by a Rebuild Index on the Help->Diagnostics menu. Permissions issue remains unresolved - for example, I can't add new files to a previously existing folder. 

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    Tony W. - Product Support Manager

    Hi Peter

    I do apologise - when I escalated your request - it didn't go through at my end. I have corrected this - check your e-mail inbox for more details.

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    Joseph Strain

    Happy Thanksgiving, folks.  This is for when y'all get back ;)

     

    Same issue here.  Windows 10 PC, latest updates to BluOS.  Can no longer delete/edit on my Vault 2.  Was comparing/moving/deleting between two folders yesterday; literally has happened overnight.  Also can't change owner of my shared Vault 2 folder, nor any permissions for any objects or groups.

    Support ticket sent.  Please help!  Thanks

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