Vault 2 file edit/move/delete not working

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16 comments

  • Official comment
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    Tony W. - Product Support Manager

    Hi Peter

    We will be in touch via your Support Request you submitted. We do apologise for the undue delay but thanks for your patience.

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    Justin S

    I have the same problem and have tried numerous options including upgrading to latest version 

    Can you please assist

     

    Justin

     

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    Tony W. - Product Support Manager

    Hi Justin

    We will be in touch as you will need direct assistance to resolve.

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    Peter Swanson

    Justin, my artwork problem was resolved by a Factory Reset followed by a Rebuild Index on the Help->Diagnostics menu. Permissions issue remains unresolved - for example, I can't add new files to a previously existing folder. 

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    Tony W. - Product Support Manager

    Hi Peter

    I do apologise - when I escalated your request - it didn't go through at my end. I have corrected this - check your e-mail inbox for more details.

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    Joseph Strain

    Happy Thanksgiving, folks.  This is for when y'all get back ;)

     

    Same issue here.  Windows 10 PC, latest updates to BluOS.  Can no longer delete/edit on my Vault 2.  Was comparing/moving/deleting between two folders yesterday; literally has happened overnight.  Also can't change owner of my shared Vault 2 folder, nor any permissions for any objects or groups.

    Support ticket sent.  Please help!  Thanks

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    Frédéric Courivaud

    Hi, I have the same problem using MAC OSX 10.13.6. It was never an issue before and since a few months, I cannot delete files, or retag these. Please help. Thank you in advance. 

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  • Hi Frederic

    I have to escalate your issue as this will require a Support Crew Member's assistance... they will be in touch via e-mail

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    Frédéric Courivaud

    Thank you.

     

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    Joseph Strain

    Frederic, you are in great hands.  Sam from the Bluesound support crew did a fantastic job of handling this issue for me a few weeks back after a quick phone conversation.  Good luck!

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    Nigel Dawson

    Same issue here. Windows 10 PC, latest updates to BluOS. Can no longer delete/edit on my Vault 2. Also can't change owner of my shared Vault 2 folder, nor any permissions for any objects or groups.

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  • Hi Nigel - Our Support Crew will be in touch via e-mail.

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    Supachai Chanathipat

    I have the same issue. Is there a solution?

     After Ripped cd. Storage (music and mp3) appears 2-3 folder with the same name, and in the folder don't have album and song, But if look in the BluOS app there are still folders album and songs.

    I try edited or deleted, but can't...

    Thanks and regards

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  • Hi Supachai

    I have escalated your issue - we will be in touch

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    Mark hayden

    Hi Bluesound folks!

     

    I have the problem described by Peter Swanson at the top of this thread as well - there are files on my Vault 2 that I want to edit or delete, but when I try I get a message that I can't because I don't have the permissions.

    Then when I check the permissions it appears I have read and write access, but I can't change anything!

     

    Please help!

     

    Thank you

     

    Mark Hayden

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    Sam R.

    Hello Mark, 

    Your case has been escalated; the support crew will be in touch. 

    Regards,
    Sam R.

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