Popping noise when switching presets or tracks

Answered
Tom Birdsall
I purchased a NAD C 658. I have no connection problems. I am experiencing a popping noise when I switch between presets or tracks. It does not matter if I am controlling from my Android LG V40 or a laptop. Has anyone had this issue?
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Comments

14 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Tom

    This is often caused by the bitrate and depth being dramatically different between songs - switching from say an MP3 to a Hi-Res file may be causing this. We see it more often on Bluesound NODEs using external DACs.

    Can you please select Help, Send Support Request along with the name and source of the song so we may compare it to the log file and see if we can replicate here...

    Thanks in advance,

  • Tom Birdsall
    • Edited

    Thanks Tony. I just wanted to add. This happens with every selection I make whether it is hi res file to hi res, tune in to calm radio, to idagio and tracks within all of theses apps. Every switch that occurs creates a pop. The pop also occurs within a track if i advance the music to another spot.

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  • Tony W.
    Product Support Manager

    Hi Tom

    Please check your App and under Help, About you are on BluOS 3.6.6. 

    Then please select Help, Send Support Request and give us a detailed description of your setup (External DAC or no DAC, connection type, Amp used, Speakers, yada yada yada...)

    Thanks

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  • Tom Birdsall

    Tony,

    Starting at the front end - C 658, Pioneer Elite CD player, Mobile Fidelity Ultra Deck, Threshold FET 9 Preamp (currently feeding the SW amp. & APC line conditioner.  The back end - 2 PS Audio M700 mono block Amps, 1 PS audio class A amp (subwoofers), Magnepan MG IIIa speakers.

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  • Tony W.
    Product Support Manager

    Thanks for the log file Tom - I see Eric W. is already looking at your case.

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  • Alex

    Same issue here. Recommended factory reset of Node 2i did not help. Did you manage to resolve this or...?

    thank you Alex

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  • Sam R.

    Alex, we've reopened your case with Sam T. so you may let him know if the factory reset did not resolve this for you and he can continue to work with you to a solution.

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  • Robert Petts

    Same problem here. I was just going to start tracking down the source when I came upon this thread. The node 2i with firmware
    3.14.5. Is connected to an Ifi NEO dac and pops every time I play a new track. It’s very annoying!

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  • Robert Petts

    It doesn’t pop if you listen to continuous tracks from the same album. Seems to only do it every time I change tracks.

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  • Mehdi

    I just got my Node New Gen, and I have the popping nosie issue when changing tracks (it happens when I change - or go to the next track) if it goes by its own this doesn’t happen. I am getting output from Node DAC so cannot blame my amp. This doesn’t happen with Sonos Port.

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  • Tony W.
    Product Support Manager

    Hi Mehdi (and an update to all following this thread)

    Our QA team has been able to replicate this issue (for the N130 and N330, new NODE and POWERNODE only) and hopes to resolve it in a near-future release in the coming weeks.

    2
  • Lucky

    Because all the topics are closed I post it here. Problem is still there with latest firmware on N330. I read a topic where the engineers found the problem and where working on a solution (2 years ago). When can I expect the fix?

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  • Joel

    Any updates on this? I have an NADT758v3i with a BluOS dongle and I hear pops between tracks (within albums and even when bit rates etc are the same). I have 3 Nodes elsewhere in my house that don’t do this.

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  • Tony W.
    Product Support Manager

    Hi Joel

    As you noted your NODEs no longer do this as this was addressed in a software update some time ago. Please contact support@nadelectronics.com about your NAD T758.

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