All players failed the latest upgrade - All players are now dead

Freddie Carlsson

Hi,

I just applied the latest upgrade. I normally do that when the iOS app tells me that there is time for an upgrade. This time everyting died.

The error message on all players is upgrade failed. If I go to the settings button in the app it says that it failed to load the page.

WTF is this? Is it a faulty firmware version that Bluesound have pushed out?

I have 1 powernode 2 and 3 powernode 1 and 1 node 1. So totally 5 players and all failed.

Is Bluesound reading this community or should I maybe go about a different way to solve this.

Thanks in advance!
/Freddie

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Comments

7 comments

Date Votes
  • Official comment
    Iain O'Brien

    Do you use allocated address for each device on your router(s)? I have found any sort of updates either it be ip's renewing or even windows updates, mac updates if shares are also on your computers, distrupts the network.
    I know it doesn't help your situation at the moment but once you get things back working set ip addresses for each device. It sounds like the network has been interrupted when they were updating. My node2i updated fine.

    I know when windows updates for me it always changes sharing back to password protection on my pc shares so I loose my shares quite a bit as I use the insiders branch of windows. So then loose the library again and have to re index again. Once putting it back.

  • Tony W.
    Product Support Manager

    Thanks for tip Iain

    Couldn't have said it better myself.

    Freddie - unplug the player for 5 seconds and plug it back in - don't worry, you won't brick it. Also, try connecting a wired LAN cable if you can. If you are still having issues, e-mail us your contact info at support@bluesound.com and we can get you back up and running short term, long term we will walk you through some of the tips Iain suggested.

     

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  • David R Willis

    Try connecting a wired LAN cable.....oh dear. I have all my players on them and they still fail! A year of misery so far.

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  • Freddie Carlsson

    Sorry for the slow answer. I haven´t been able to logon to this site since you need to enable cookies which I have done but still getting that issue. And I have been out traveling without being able to access my computer with Firefox (only browser that works for me on this site).

    Anyways... many thanks for the reply!!! I have restarted all of them now. One have Spotify connect avalible but the rest still don´t work and the app isn´t working still.

    As you said it may be an IP issue since I have changed firewall between the upgrade before and the new upgrade and the firewall is also DHCP server and the scope may be different since I don´t remember the old one.

    What would be my next step to get all of this working?

    Best regards
    Freddie

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  • Tony W.
    Product Support Manager

    What would be my next step to get all of this working?

    We will be in touch as I have escalated your issue.

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  • Misio

    Same here, failed firmware update on NODE 1.
    Reconneting does not help.
    What was you solution again. Freddie?

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  • Tony W.
    Product Support Manager

    Hi Misio

    Your issue may be slightly different; https://support1.bluesound.com/hc/en-us/community/posts/360037462054

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