BlueSound PulseFlex speaker will not start

Answered

Ben Wenneker

• November 05, 2019 15:28

I have a BlueSound Pulse Flex speaker. The speaker is recently repaired, because of a malfunction on/off button. The speaker will come to live when I put the speaker in 240V. But not when I push the on button the speaker is not going on. Only when I disconnect te speaker from 240V AC and wait a fwe minutes. And then put it in 240 AC te Speaker start. What is wrong ?

 

 

 

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 05, 2019 22:04

  Hi Ben

  Bluesound Players do not have an ON/OFF switch and are designed to be always on and always ready. Are you speaking of placing your player in VACATION MODE? 

  I would take it back to the dealer where you had the repair done if you think it is still not correct. That being said, constantly placing a Player in Vacation Mode can artificially age your power supply as it is not designed to be 'always on'.
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  Christoph G

  • November 07, 2019 22:18

  Hi

  I have the same behaviour on three speakers (2 mini and 1 flex) since one of the latest software updates.

  I am unable switching on the devices from the 'vacation mode'. I have to disconnect the power cable for a few seconds and reconnect it again. Then starts the speaker correctly. For me it looks  like a software issue.

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• 

  Ruben Flamand

  • November 11, 2019 19:24

  Hello,

  I am expierencing the same issue since the last update. My 2 pulse mini 2 are not reacting to the touchpannel when I try to wake them up out of the 'vacation mode'. The powercord needs to be disconnected and than put back in after a few seconds to get them running again. Any simpe way to fix this, or do we need to await a new update?

  Kind regards
  Ruben

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  Ruben Flamand

  • November 11, 2019 19:31

  I also didn't realise the players have the ability to stay Idle. Mine just stay active ( leds on) unless I deactivate them by pressing the play/pause button for 5 seconds. Maybe I deactivzted a certzin setting a long time ago. How can put them back in Idle mode?

  Kind regards
  Ruben

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  Tony W.

  Product Support Manager

  • November 11, 2019 22:00

  Hi Ruben

  There is no setting to change - it automatically enters >3W when idle as required by EU law.

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  Ruben Flamand

  • November 11, 2019 22:05

  Thx Tony, do the leds go out though? Or do they stay activated when the players go in powersaving mode? Would be fun if the went out as wel :)

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  Tony W.

  Product Support Manager

  • November 12, 2019 14:17

  Hi Ruben

  They stay active. I have passed your comment regarding LED activity along for future consideration.

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  Johan Pontén

  • November 15, 2019 09:32

  Hello,
  exactly same behaviour following the last SW update.
  Used the so called vacation mode before and worked perfectly to get it online again by pressing the Play button.
  Now only way is to disconnect the power cord as described in other posts.

  Regards
  Johan

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  Christoph G

  • November 20, 2019 08:18

  Hello
  Yesterday there was a new update available for my 3 speakers. I have installed it and the issue is fixed. I am able to switch on the players (from the vacation mode) by using the Play/Pause icon. No need to remove the power cable anymore. Thanks for fixing it.

  Regards,
  Christoph

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