Recent player upgrades and loss of groupings

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9 comments

  • Official comment
    Avatar
    Wesley P.

    Hello David,

    I can see you currently have a request open with our support crew for this specific issue. Please continue to work with Kyle and we will do what we can to provide you with a solution as soon as possible.

    Regards,
    Wesley P.

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  • Avatar
    Eddy Rutten

    Hi David,

    I have similar issues after the update to version 3.6.5 and update to 3.6.6 didn't solve it either. 

    Question, if you use a USB drive does your grouping fail then? In my case it works with a USB drive or when playing internet radio.

    But when using a network share it will crash after a couple of hours playing.

     

    Regards,

    Eddy

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  • Avatar
    Oskar Hedbratt

    Please post any solutions here on the forum. What is the point of a "community" if every answer is hidden in your ticket system somewhere?

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  • Avatar
    Tony W. - Product Support Manager

    Hi Oskar

    Network issues should be troubleshot using www.bluesound.com/network101 - if issues persist, we have to, unfortunately, troubleshoot beyond that individually as each network environment is unique.

    Thanks for understanding.

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  • Avatar
    David R Willis

    After many crashes, one player after another, but never the Vault my BT router was gain blamed. I do not understand this aspect of the crashes.

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  • Avatar
    David R Willis

    After many crashes, one player after another, but never the Vault my BT router was gain blamed. I do not understand this aspect of the crashes.

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  • Avatar
    David R Willis

    Eddy Rutten
    I don't use USB in the system.

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  • Avatar
    Eddy Rutten

    Hi David,

    The issue in my case was playing music from a NAS share, then the grouping failed after a while, streaming from other sources didn't had any issue.

    I have had good contact with  the support department, we even had a remote session, extended logging etc. It took a while but then they finaly did a down grade to a previous version as with that my system was stable, without any adjustments.

    After the downgrade my system was stable again, which ment that there was a bug in the software. Bluesound was able to replicate the issue and they could solve it as well.

     

    FYI.

    Regards Eddy

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  • Avatar
    Max Dekker

    I have the same problems, where can we download the downgrade. Grouped players crashing or loosing connection are derving me nuts.

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