No sounds for some seconds

Answered

Steven Schot

• November 05, 2019 12:27

I am running a Bluesound Node 2,

The unit is connected using Ethernet 1 Gb connection
The FLAC files are on my NAS connected with 2 x 1 Gb connection
My Node 2 is connected using SPDIF to my amplifier.

I have till last week never problems with playing FLAC files.

But the last time I do have some no sound/silents moment during playing. When I go back a few seconds and play the same part just again after the problem, the music continues normal and without a drop or silent moment.

I can not imagine why this is happening. Connections could not be a part of this problem in my personal opinion.

To be sure it could not be a network matter, I connected the Node 2 also with WIFI, so when a network dropout should occur, the unit could switch gape less to WIFI in case of......

Restarting Node, Router, all on latest firmware and without any other troubles.

I do wonder if there is an explanation and most of all, a solution to prevent this very unpleasant dropouts, because that is completely destroying the listening moment.

Looking forward to any experience and help!

Thanks in advance

Steven

0

• Official comment

  

  Wesley P.

  • November 05, 2019 21:42

  Hello Steven,
  
  To help us look into this further for you could you please send a diagnostic log from your Node 2 to our support crew the next time this issue occurs?
  
  The log will be attached automatically by going to Help > Send Support Request through the BluOS app. Once we receive your log, a member of our support crew will review it and work with you to provide a solution as soon as possible.

  Regards,
  Wesley P.

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