Files/folders locked by Unix User\99 since last firmware update

Answered
Laurent Dantony

Hi.

Since the last firmware update (BluOS v3.6.6), I can't edit my files/folders inside my Windows network share.
I get a message saying: "You need an authorization from user Unix User\99 to modify this file".
All was fine before this update.
I've already made a factory reset.
My device is a Vault 2, and I use Windows 10.
I have already try various things, including disabling my antivirus and my firewall. They are not the culprits.
What's going on?

1

Comments

8 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Laurent

    I am escalating this to our Support Crew to review and resolve via a remote control session. Thanks for your patience

  • Xavier Verpiot 
    Hello, I'm having the same problem. I use Windows 7 pro. Unable to delete files 
    on the Bluesound vault 2 audio server, via my private network. 
    Thank you for your help in solving the problem.
    1
  • Wesley P.

    Hello Xavier,

    I have escalated your request to our support crew as well.

    Regards,
    Wesley P.

    0
  • Peter Swanson

    Same problem here - Vault 2 and MacOS 10.15.1

    0
  • Michael Colen

    I have the same problem

    0
  • Xavier Verpiot

    Don't worry, four months ago, the technical service of the Bluesound company, contacted me, in order to fix a telephone appointment for me. They called me from Canada, and from a distance, a technician took control of my computer to resolve the problem in 15 minutes. Everything is working fine now...

    0
  • Dorthe Christensen

    I have the same problem. Vault 2 and window 10

    0
  • Tony W.
    Product Support Manager

    Hi Dorthe

    We can only resolve this via a 1:1 session - don't worry though - we will be in touch

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post