Tidal keeps dropping out

Answered

Comments

3 comments

  • Official comment

    Hi Mac

    We have had some conversations with TIDAL about this. They have hardcoded DNS settings into their App. Try adjusting your DNS server to 8.8.8.8 and 8.8.4.4 rather than the DNS server your ISP provides.

    If problems persist, we would like to see your log file by selecting Help, Send Support Request in the App.

    Comment actions Permalink
  • Avatar
    Tyson

    Hi, I've just purchased a Node 2i, and have had the same issue with Tidal. I've just changed my DNS server to the google public ones advised above (8.8.8.8 & 8.8.4.4).

    I haven't had chance yet to see if the problem persists, ok for the first 10 minutes listening (after re-booting the node). My question was did Tidal specify the Google DNS server, or are they suggesting moving away from an ISP DNS server? Would the Cloudfare server (1.1.1.1.) work?

     

     

    0
    Comment actions Permalink
  • Avatar
    Wesley P.

    Hello Tyson,

    Several months ago when this post was originally created, we had several users coming to us reporting consistent dropouts specifically from Tidal. After investigating this further we found that many of these reports were isolated to certain regions. To verify if this issue was simply due to a service interruption with one of Tidal's servers, we suggested changing the DNS to go through a server which was verified to work.

    With that being said, using Cloudflare's DNS should work as well but if these dropouts persist, check to see if you get dropouts from other services such as TuneIn as well and send us a diagnostic log so we can investigate this issue further for you. The diagnostic log can be sent by going to Help > Send Support Request through the BluOS app and the log will be automatically included with this request.

    Once we receive your log, a member of our support crew will review it and work with you to resolve this issue as soon as possible.

    Regards,
    Wesley P.

    0
    Comment actions Permalink

Please sign in to leave a comment.