Tidal keeps dropping out

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8 comments

  • Official comment

    Hi Mac

    We have had some conversations with TIDAL about this. They have hardcoded DNS settings into their App. Try adjusting your DNS server to 8.8.8.8 and 8.8.4.4 rather than the DNS server your ISP provides.

    If problems persist, we would like to see your log file by selecting Help, Send Support Request in the App.

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    Tyson

    Hi, I've just purchased a Node 2i, and have had the same issue with Tidal. I've just changed my DNS server to the google public ones advised above (8.8.8.8 & 8.8.4.4).

    I haven't had chance yet to see if the problem persists, ok for the first 10 minutes listening (after re-booting the node). My question was did Tidal specify the Google DNS server, or are they suggesting moving away from an ISP DNS server? Would the Cloudfare server (1.1.1.1.) work?

     

     

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    Wesley P.

    Hello Tyson,

    Several months ago when this post was originally created, we had several users coming to us reporting consistent dropouts specifically from Tidal. After investigating this further we found that many of these reports were isolated to certain regions. To verify if this issue was simply due to a service interruption with one of Tidal's servers, we suggested changing the DNS to go through a server which was verified to work.

    With that being said, using Cloudflare's DNS should work as well but if these dropouts persist, check to see if you get dropouts from other services such as TuneIn as well and send us a diagnostic log so we can investigate this issue further for you. The diagnostic log can be sent by going to Help > Send Support Request through the BluOS app and the log will be automatically included with this request.

    Once we receive your log, a member of our support crew will review it and work with you to resolve this issue as soon as possible.

    Regards,
    Wesley P.

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    Frankenstein_cgn

    Hi, I had the same problem and the Cloudflare DNS resolved it. I'm in Germany. ISP is Telekom, DSL 100 MBit. Thanks. Frank

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    Frankenstein_cgn

    After some longer testing, I can state that the Google Dns ist better than Cloudflare. With the latter one I had dropouts occasionally, not as often as with my ISP's DNS servers though. With Google no dropouts at all. Cheers, Frank

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    ljcarr45

    Hi, I’m having the same problem, tidal constantly drop whilst listening to tracks. Can someone explain where I put DNS server to the google public ones advised above (8.8.8.8 & 8.8.4.4).

    cheers

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    Frankenstein_cgn

    Hi, you have to go to the configuration interface of your router. There should be section where you can configure the DNS servers. However, some routers distributed by internet service providers might not provide the possibility to enter alternative DNS SERVERS...

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    ljcarr45

    Thank you, thought that might be the case just wanted to double check before I did anything wrong.

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