Tidal keeps dropping out
Answered
Hello
I've been struggling with constant dropouts streaming Tidal for a few months now.
Assuming the router could be the problem, it was recently replaced.
My Bluesound Node 2 is connected to the router via Ethernet (no Wi-Fi). My download rate is 50+ MBit/s. With a previous ISP and 15 MBit/s download rate I had no problems.
Two days ago I restarted the router, also Node 2, with logout/login to Tidal. No improvement.
There are no failures when streaming Tidal via Bluetooth, even with Master Quality.
Any solution?
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Official comment
Hi Mac
We have had some conversations with TIDAL about this. They have hardcoded DNS settings into their App. Try adjusting your DNS server to 8.8.8.8 and 8.8.4.4 rather than the DNS server your ISP provides.
If problems persist, we would like to see your log file by selecting Help, Send Support Request in the App.
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Hi, I've just purchased a Node 2i, and have had the same issue with Tidal. I've just changed my DNS server to the google public ones advised above (8.8.8.8 & 8.8.4.4).
I haven't had chance yet to see if the problem persists, ok for the first 10 minutes listening (after re-booting the node). My question was did Tidal specify the Google DNS server, or are they suggesting moving away from an ISP DNS server? Would the Cloudfare server (1.1.1.1.) work?
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Hello Tyson,
Several months ago when this post was originally created, we had several users coming to us reporting consistent dropouts specifically from Tidal. After investigating this further we found that many of these reports were isolated to certain regions. To verify if this issue was simply due to a service interruption with one of Tidal's servers, we suggested changing the DNS to go through a server which was verified to work.With that being said, using Cloudflare's DNS should work as well but if these dropouts persist, check to see if you get dropouts from other services such as TuneIn as well and send us a diagnostic log so we can investigate this issue further for you. The diagnostic log can be sent by going to Help > Send Support Request through the BluOS app and the log will be automatically included with this request.
Once we receive your log, a member of our support crew will review it and work with you to resolve this issue as soon as possible.
Regards,
Wesley P.0 -
Hi, I had the same problem and the Cloudflare DNS resolved it. I'm in Germany. ISP is Telekom, DSL 100 MBit. Thanks. Frank
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After some longer testing, I can state that the Google Dns ist better than Cloudflare. With the latter one I had dropouts occasionally, not as often as with my ISP's DNS servers though. With Google no dropouts at all. Cheers, Frank
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Hi, I’m having the same problem, tidal constantly drop whilst listening to tracks. Can someone explain where I put DNS server to the google public ones advised above (8.8.8.8 & 8.8.4.4).
cheers
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Hi, you have to go to the configuration interface of your router. There should be section where you can configure the DNS servers. However, some routers distributed by internet service providers might not provide the possibility to enter alternative DNS SERVERS...
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Thank you, thought that might be the case just wanted to double check before I did anything wrong.
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Wesley P.: thank you for your post.
you wrote: "...and send us a diagnostic log so we can investigate this issue further for you. The diagnostic log can be sent by going to Help > Send Support Request through the BluOS app and the log will be automatically included with this request.
Once we receive your log, a member of our support crew will review it and work with you to resolve this issue as soon as possible."
i went to my Windows 10 BluOS Controller on my desktop PC and found Diagnostics, but there is no option for downloading or any mention of a "log". may i please ask for instructions on how to get a diagnostic log so i may, in turn, go to Help > Send Support Request and attach this diagnostic log please? Thank you in advance.
i have similar issues as the others: while the music is playing, i would find that Tidal's Windows app would indicate that Tidal Connect is no longer checked, and there is no more sound. i would have to re-check the Tidal connect (i.e. to ask Tidal to connect to my Node 2i via Tidal Connect), in order for the music to be able to be played. Otherwise, there is no sound.
FYI: my Node 2i is connected to the internet via ethernet cable on an AV media rack with other components nearby, and the output is via the Node's RCA outputs, as i want full MQA unfolding performed internally by the Node 2i.
Look forward to hearing from you to see how I may send you my Node's diagnostic log so you may be able to find the culprit behind this "unchecking" and disconnecting of my Node device.
Thank you.
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the log is attached automatically when you select Help, Send Support Request - it is effort-free on your part
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