Pulse 2i play/pause button stuck red

Answered

Comments

8 comments

  • Official comment

    Hi MSilverman (et al)

    If you are having issues running a firmware update, I am escalating your issue to our Support Crew so they can assist.

    Thanks for your patience.

    Comment actions Permalink
  • Avatar
    Jacob St-Laurent

    Have you tried removing the USB stick, and then unplugging (power), then replugging it (power). There are USB issues right now so I would trouble shoot without any USB connections.

    can you connect via Bluetooth?

    0
    Comment actions Permalink
  • Avatar
    msilverman

    I can connect via bluetooth, but can't do anything else. The play/pause button stays red, can't play music via bluetooth, and in the BluOS app on my phone, the player doesn't show (and it doesn't broadcast the setup Wi-Fi network)

    0
    Comment actions Permalink
  • Avatar
    Jacob St-Laurent

    https://support1.bluesound.com/hc/en-us/community/posts/360037101333-Cannot-update-Node-2i-to-3-6-2-firmware

    I think you need to retry with the lan cable plugged in. See the last three posts in the thread above.

    good luck.

    0
    Comment actions Permalink
  • Avatar
    Jacob St-Laurent

    Can you access player settings in Bluetooth and set force hotspot mode?

    0
    Comment actions Permalink
  • Avatar
    Jacob St-Laurent

    It’s in the Help/ diagnostics settings. It also has reboot...

    0
    Comment actions Permalink
  • Avatar
    msilverman

    My help/diagnostic screen is blank, even when I am connected via bluetooth as you can see in the attached screenshots

    0
    Comment actions Permalink
  • Avatar
    Kaur M

    I am not entirely sure this has anything to do with it but as there are similarities, I'll share my story.

     

    I have similar problems, although I have a Node 2i. The posts have already been mentioned in this topic (see the end of this topic). As you can see, I did not face a complete crash but the developers might want to know that the upgrade never actually worked. In other words, I am still getting the upgrade notification (v 3.6.3) after facing the everlasting red lights & a successful (forced) reboot many times. In short, the system does not succeed in upgrading itself. About the only thing I have not tried yet is upgrading via USB. Having read the posts here it seems too big a risk to take at the moment (considering there seem to be no security fixes).

    0
    Comment actions Permalink

Please sign in to leave a comment.