Pulse 2i play/pause button stuck red

Answered

msilverman

• October 24, 2019 02:09

My pulse 2i seems stuck in upgrade mode. I've tried a factory reset and also upgrading via USB stick, none of those work. After I power it on, the play/pause button goes to solid red and stays that way no matter how long I press it (never blinks, or goes from red to green to red).

Any ideas?

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 24, 2019 14:36

  Hi MSilverman (et al)

  If you are having issues running a firmware update, I am escalating your issue to our Support Crew so they can assist.

  Thanks for your patience.
• 

  Jacob St-Laurent

  • October 24, 2019 02:27

  Have you tried removing the USB stick, and then unplugging (power), then replugging it (power). There are USB issues right now so I would trouble shoot without any USB connections.

  can you connect via Bluetooth?

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  msilverman

  • October 24, 2019 02:40

  I can connect via bluetooth, but can't do anything else. The play/pause button stays red, can't play music via bluetooth, and in the BluOS app on my phone, the player doesn't show (and it doesn't broadcast the setup Wi-Fi network)

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• 

  Jacob St-Laurent

  • October 24, 2019 02:54

  https://support1.bluesound.com/hc/en-us/community/posts/360037101333-Cannot-update-Node-2i-to-3-6-2-firmware
  
  

  I think you need to retry with the lan cable plugged in. See the last three posts in the thread above.

  good luck.

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  Jacob St-Laurent

  • October 24, 2019 02:56

  Can you access player settings in Bluetooth and set force hotspot mode?

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  Jacob St-Laurent

  • October 24, 2019 02:59

  It’s in the Help/ diagnostics settings. It also has reboot...

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  msilverman

  • October 24, 2019 03:05

  My help/diagnostic screen is blank, even when I am connected via bluetooth as you can see in the attached screenshots

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  Kaur M

  • October 24, 2019 08:39

  I am not entirely sure this has anything to do with it but as there are similarities, I'll share my story.

   

  I have similar problems, although I have a Node 2i. The posts have already been mentioned in this topic (see the end of this topic). As you can see, I did not face a complete crash but the developers might want to know that the upgrade never actually worked. In other words, I am still getting the upgrade notification (v 3.6.3) after facing the everlasting red lights & a successful (forced) reboot many times. In short, the system does not succeed in upgrading itself. About the only thing I have not tried yet is upgrading via USB. Having read the posts here it seems too big a risk to take at the moment (considering there seem to be no security fixes).

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