Re-Indexing not working on Node 2

Answered

Alex Lefebvre

• October 21, 2019 18:07

When I try Indexing a newly setup NAS, it does not work (Synology DS114)

I can see the NAS, I was able to access it and connected through ethernet

I was able to add a shared folder.

Permission is granted for READ only.

When I select it and I click Reindex music collection it stops at 1.

I tried through the help/Diagnostics method, it still won't work (Node 2's light turns white for about 2 seconds and turns back blue)

BluOS version 3.6.3

 

Thanks

0

• Official comment

  

  Wesley P.

  • October 22, 2019 20:01

  Hello Alex,
  
  I'm sorry to hear you are experiencing issues with your indexing. What I would suggest is to send a diagnostic log to our support crew to investigate what could be causing your index to fail.

  The log can be sent by going to Help > Send Support Request in the BluOS app and a member of our support crew will reach out to you shortly to help resolve this issue as soon as possible.

  Regards,
  Wesley P.

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