Node 2i Won't Reindex

Answered
John Moyers

Ever since the last firmware update, my Node 2i (and Node 2) will not reindex my music library. This is located on a drive connected to my PC.  The Node sees the music share but will not index it.  I have factory reset the unit but the problem persists.  It will start to index, says "1 song processed" then immediately stops and the light goes back to blue.  Is there a fix for this?

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Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi John

    This morning, we released BluOS 3.6.6 that resolves an unanticipated error we found in BluOS 3.6.3 after it was released that prevented Indexing to complete if certain album artwork resulted in an error when building the index. 

    If you have not been prompted yet, please select Help, Check for Update to upgrade to BluOS 3.6.6.

    We thank you for understanding and do apologise for the inconvenience. 

  • John Moyers

    Thanks.  I installed the update; however, it did not resolve the problem.

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  • Tony W.
    Product Support Manager

    Hi John

    Please see this Help Centre Article; https://support1.bluesound.com/hc/en-us/articles/204103486

    If problems persist, please select Help, Send Support Request so we may have a look at your log file and assist.

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  • Iain O'Brien

    Try the rebuild index if that doesn't work restarting the device seems to trigger it to reindex properly. It seems to get stuck sometimes reindexing especially after an error.
    I found even the 11000/Reindex?logall command would not index properly after a index fail and resetting would get them all working again.

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