Adding to folder

Answered

Permanently deleted user

• October 29, 2019 05:23

I created a folder to which I have included several other folders and their contents.  I want to add another to it but a window opens requiring me to provide an authenticating name and password which do not exist. Why does this happen and how can I get around it and add the contents of another cd into the folder?

0

• Official comment

  

  Tony W.

  Product Support Manager

  • October 29, 2019 18:45

  Hi Peter

  I am guessing you are talking about creating Folders on your VAULT using Windows Explorer or macOS Finder. If that is the case, use Guest as the ID with no password.

  If problems persist, it may be a permissions error from moving files rather than copying them from the source. In which case we will need a log file from your VAULT. You can send this by selecting Help, Send Support request in the App.

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