Local library has disappeared

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4 comments

  • Official comment

    Hi Cliff

    We are really sorry this happened but we are issuing a software release this morning to BluOS 3.6.6. If you have yet to be prompted for the update, please select Help, Check for Update in the BluOS App.

    This release will update your indexing issues but you will have to select Settings, Music Library, Reindex Music Collection to restore your Library.

    Thank you for your understanding and we apologise for the inconvenience. 

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    Cliff Wong-Toi

    Thanks, library now restored.

    1
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    Antoni Duleba

    My library in my vault disappeared again. This happens every few weeks. I tried re-indexing without success.

    Very disappointing.

    Antoni Duleba

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    Sam R.

    Hello Antoni, 

    The behavior you described unexpected. Please send our support crew a diagnostic log of your Vault by navigating in the BluOS app to Help > Send Support Request (log will automatically be attached to the request) so that a member of our support crew can investigate this further. 

    Regards,
    Sam R.

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