Powernode is dead on arrival
Answered
I bought a recertified Powernode from the Outlet section of your web site. I received it a few days ago and it does not produce any sound. The software part of it seems to work fine, I was able to connect it to my WiFi network and update the software with no problems. When I try to play anything, it appears to work but no sound comes out at all.
I have sent a support request from the Bluos app, and I left a message on your support line, both with no response. Note: I used a different email address for the purchase and the support request. That email address did not seem to work with this forum so I used another one.
How do I go about taking care of this? I expect I will need to exchange this for another one.
Thank you in advance for your help.
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Official comment
Hi Bruce
I am so sorry to hear this.
Took me a while as you used two e-mail addresses but I have escalated your request. We will be in touch or you can get started on your warranty exchange here; https://support1.bluesound.com/hc/en-us/articles/203884408
In North America, Give our sales team a call at 1-800-263-4633
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