latest BluOS update

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11 comments

  • Official comment

    Everyone

    Thank you for your continued patience on this matter.

    Our Quality Assurance Team has identified the root cause and our Software Development Team is looking to push an update out as quickly as possible.

     

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  • Avatar
    Torben Nielsen

    I have exactly the same problem. I have an Ipad 2 - 9.7 inch.

    I do think thou that they are aware of the problem, so lets hope they will fix it soon.

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  • Avatar
    Diederik

    I too have the same experience. so we must assume it’s a bug. Or something that didn’t make the release since some changes has been made to the look of the interface. I have a 10.5 pro 2017 model.

    The iPad loses quite some excellence as controller without the added information and not making use of the available screen space.

    Surprisingly the landscape mode on an iPhone remains unchanged and works as is expected.

    Bluesound, please release a fix for iPad asap!

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    Diederik

    Hello,

    Today an update fixed the skip buttons. When will the iPad landscape layout return to its original state? It’s still just a blown-up iPhone screen. Is that the next update? Why not repair all in one update? There has been quite a number of updates lately. I prefer to have one update every couple of months, maybe adding a feature.

    Cheers,

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  • Avatar
    Tony W. - Product Support Manager

    Hi Diederik

    Some bugs are tricky than others. The nice part about App updates is we can publish the releases when they are ready rather than batch them as they are not disruptive to your listening experience.

     

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  • Avatar
    Diederik

    Hi Tony,

    You’re quick. Almost weekend for you? 

    The music is still playing with current app. :) But I mean if updates are so frequent and pushed (sometimes at least) testing might be limited. Which results in these kind of unintended flaws in the interface for example. Apparently fixing is is more complicated than just putting the code back.

    My weekend will be good regardless the app ;) As will yours hopefully!

    Cheers,

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  • Avatar
    Diederik

    Hi, how is the team’s progress doing?

    Isn’t it about time the functions on iPad’s big screen get restored?

    Cheers,

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  • Avatar
    Diederik

    Hi Tony or peer,

    Any update on the time frame for the restoration of the play(list) queue in the landscape (and portrait) iPad view? 

    Highly appreciated; the blown up Iphone screen is just missing any purpose. The iPad app was a breeze and way more useful a few iterations (about a month and a half) ago. You said the root cause was identified, but isn’t it just removed functionality from the interface?

    Cheers,

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  • Avatar
    Tony W. - Product Support Manager

    HI Diedrik

    This has been resolved for over a week now, please update your App. If problems persist, please contact support@bluesound.com.

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  • Avatar
    Diederik

    Hi Tony,

    I sent two screenshots (iPad Pro 2017 and iPhone SE) with the report of the “bug” to the e-mail address on Tuesday. No response until now. Did it arrive?

    Checked the version of the iPad app and it is the latest, but no queue at the bottom in both landscape and portrait.

    I found another glitch in the iPhone app while making the screenshots. When I turn to landscape on iPhone (SE), then return to portrait and then swipe left to see the rooms, the rooms view is blocked by an empty black box. It will stay there until the app is restarted.

    Sorry to report that the app has introduced some major disadvantages (on iPads especially) in the latest updates. Go back to a few iterations back please and “try” again.

    Cheers,

     

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    Tony W. - Product Support Manager

    Hi Diederik

    I see Jana was working with you on Friday and again responded this morning.

     

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