Kind of rasping sound on my Pulse2i and Pulse2i mini when grouped

Answered

Stefan Mehre

• October 25, 2019 07:42

Hi,

something i recognized a longer time ago and since than again and again, but not always, is that I hear a kind of rasping sound from my Pulse2i and believe heard it also on my Pulse2i Mini. Not absolutely shure but I believe never on my two Flex2i.

They are connected by WLAN and I never heard this playing only one of these players. The rasping sound happens in grouping. At the moment my 2 Flex2i, Pulse2i, Pulse2i Mini and one Powernode2i are all used in my officeroom at home. This for testing, trying Crestron integration and to get to know the system for our customers.

So for that I try the grouping and group all these players together and there after some time i get this rasping sound. This happens after some time not immediately and it's a short disruption but it happens again in longer distances (can't say exactly at the moment).

This is since some firmware releases and still at the newest one 3.6.3.

 

I have a Ruckus Unleashed WLAN system, so are there any hints of settings which could cause such short periodical rasping sounds?

0

• Official comment

  

  Wesley P.

  • October 25, 2019 22:14

  Hello Stefan,
  
  I'm sorry to hear you are experiencing audio interference on your Bluesound players. I have escalated this to our support crew to investigate further for you.

  A member of our support crew will be reaching out to you shortly to gather some additional information and work towards a solution for you.

  Regards,
  Wesley P.

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