It has been my experience that when issues arise with BlueSound players, or the firmware, or the apps, your response is to direct users to submit a ticket instead of issuing a public response.
It has also been my experience that when users do submit tickets, the tickets get closed as “solved” even though the issues persist.
If the answer is “it’s a bug, we are working on it, thank you for your patience” why not say that publicly?
Similarly, if the answer is “we removed that advertised feature and will not reimplement it” or “We will not/ can not support a feature. thanks for living in Hi Fi” why not say that in public?
My request is for more transparency and honesty in how you deal with your clients.
Please sign in to leave a comment.